The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. Located in the main lobby of Russell Medical. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. They didnt look to see what information had been recorded but asked what my symptoms were. At least one standard in this area was not being met when we inspected the service and One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. We will publish a report when our review is complete. AEC is part of the Same Day Emergency Care (SDEC). The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. 18 April 2018. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. to Russells Hall Hospital The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. We are currently in the Yellow category for Visitor Risk Level. Acute Medicine Department - The Dudley Group NHS Foundation The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. The BBC is not responsible for the content of external sites. The service made sure staff were competent for their roles. 12 July 2019. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. This condition related to the provision of specialist medical in reach and support into the emergency department. Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. These clinics provide patients with the opportunity to be reviewed by a senior doctor. 27 July 2018. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. I was then asked to sit in an isolated area, which was not a problem. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care Ratings and reviews What's the least amount of exercise we can get away with? Patient Experience Team. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. They tell me everything they're doing.". or call us on 0845 113 0012, Response from ADVERTISEMENT: Services or products are not endorsed by the Trust. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. Read about our approach to external linking. AEU Department Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. All the best and take care. Have you experienced something like this, here or elsewhere? I'm feeling more optimistic about my treatment. 1 April 2021. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. Our hospital brings together high-tech state-of-the-art technology for improved The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. We are continuing to monitor progress against these. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. The hospital trust said concerns related to Mitie's offices. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. If you need sub-specialty input, you will then be referred to different specialties. We received information from the trust and other bodies monitoring the trust. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. West Bromwich, We spoke with 44 people who were using the service or their relatives. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. It is great to hear that you received excellent care and treatment in the Emergency Department. All the best and take care. Address We are centrally located at 3316 Highway 280 West in Alexander City, Alabama. psychotherapist for the kindness they showed me. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. With his familys legacy gift, this vision will become a reality, said Peace. This meant that shortfalls were identified so that improvements could be made. We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. Our mission is simple: Being the best because, we care. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. 2023 BBC. You can register to join the FutureNHS Collaboration Platform workspacehere. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. Published We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. Staff were still not always using clinical judgement alongside NEWS scoring criteria. review titled Amazing staff can't thank them all enough! WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. Such a lovely Dr and an asset to the hospital. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Welcome to Russell Medical - Russell Medical Center The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. To call the information desk from within the hospital, dial extension 7081. This was particularly evident in the category of adult majors. Suspended ratings are being reviewed by us and will be published soon. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. However, fortunately it didnt have to come to that and thanks to the actions of ALL of those members of staff who work in those departments my son is still here with us today and is recovering well at home. Care records were still not always written and managed in a way that kept patients safe. Staff provided emotional support to patients to minimise their distress. They really invested time in me and understanding me. People could not always access services when they needed. I'm so glad we've chosen Russells Hall as our hospital to give birth in. the service is performing badly and we've taken enforcement action against the provider of the service. Full blood test, chest X-ray and seen by dr for my results within 3 hours. There's no need for the service to take further action. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. Diamond also services this route every 20 minutes. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. People told us that they were happy with the care that they had received at the hospital. Visit https://www.careopinion.org.uk The trust has responded well to the Keogh review in 2013. Published The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. One staff member said, "I am proud to be working for this trust.". Only a small proportion relates to the emergency department itself. or call us on 0845 113 0012, Response from The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. Patient Experience Team. I want to especially thank the It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. You canread more about our cookies before you choose. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. Staff assessed and monitored patients regularly to see if they were in pain. Our rating of effective was good overall. 30 July 2013, We found that people received care that met their needs. UK Affiliated Hospitals It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. Read about our approach to external linking. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. Browser Support We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! All the best and take care. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. Published Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. Your kind comments have been shared with the team and senior management who will be pleased to hear of them.

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