The process is anything but"efficient, ""simple, "or even clear. It is a scam. The additional increase in your monthly fee is due to the annual indexation. {Contact Details}. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Though I discontinued using the office after 11/30/21, I have paid for December. Assistant Global Customer Service at Regus. You will regret signing with Regus. We offer a number of different membership options. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I would not recommend thia company. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. They only communicate via email. Frustrated I shut down the second account as well. Best, i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. This company bills you for services you do not use. If you were to take direct space or a sublease you would also see these fees in your rent annually. Required fields are marked *. What Regus did: I have tried ending my service with Regus but they won't allow me to end. They still continue to send invoices with no one responsible to be there to answer. Head of Customer Services. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. My expressed intention was to rent space for 1 month and for a quoted price of $650. And that`s not the case. We apologize for any inconvenience caused. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. i made an account a day ago and i tried contacting them to cancel my account. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. I look forward to receiving more information from you. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. Hi Shannon, What steps can we take to get out of this contract and prevent them from suing us for the rental? My review may get lost in the mix because there are an abundance of negative reviews about Regus and justifiably so. Unfortunately, on this occasion we were unable to provide it and for this we apologise. Lorraine Brule This should not come as a surprise to any customer. Welcome. We pay those as well. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. Assistant Global Customer Service at Regus. Kind regards, Lorraine BruleGlobal Customer Service at Regus. It then states that you must provide this written notice at least three months before that end date. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. I await their reply. Once they sell you something that will be the end of you being treated as a valued customer. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. Anyone can write a Trustpilot review. Michelle Spire It is just because of the nature of my job. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Membership: 2.3.1. Companies can ask for reviews via automatic invitations. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. 2. Best regards, Ts and Cs apply. And why wouldn't he, he is sub-contracted to sell office space. You can reach out to them by raising a query via the online account (help section). Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. Do you think the lease would end, with no consequences for Regus or the member? Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. I didn't know if the transaction actually went through. I have received a GBP14.75 charge after registration. Search for participating airport lounges and eateries here . We may have received incorrect data. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. GO LITERALLY ANYWHERE ELSE. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. %%EOF Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. The reps refuse to escalate blatant misconduct on their part to their management. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. Connecting your device to a video conferencing-enabled meeting room. Its an automated process. You have a business to run and our objective is to partner with you to help you grow even further. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Michelle Spire They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. And answer could take 2-3 weeks! The global pandemic has hit lots of businesses in different ways. It is clean and smart and well organised. same goes with debt collector from malaysia that emailed me abt 3 months ago. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. I look forward to receiving more information from you. I only know that I will go TO THE END OF THE EARTH to recoup this cost. Thank you for your consideration. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. Most, if not all, companies have an internal collections department or utilize a third party. Sandra Melody Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. My membership number is XXX-0000-11111-0000. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. Termination or breach of the contract prior to the It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. According to the contract terms, the last date of my membership with you is on {the date}. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. Global Customer Service at Regus. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Thank you for your comments, which help us improve. Well, this may seem benign at first glance, but consider this reversal. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. [Resolved] Regus Review: Termination of membership agreement "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Tip for consumers:Stay away from this company!!! You can only revoke a membership attached to an active class. Not sure if I can change the currency in the app. Im sorry if you felt the need to escalate this. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Id like to be able to help but havent been able to identify your account. Does anyone know how to get the GBP payment back? You can start your agreement on any day of the month. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. Regus offers flexible, high-quality and relatively inexpensive office space. This company is completely disorganized, and crooked. Cancel Your Regus Contract - Typeform I have no complaints regarding your club and the facilities. I replied and explained that these terms were written in an intentionally deceptive and unclear way. This will surely increase the credibility of your complaint. We have sadly been with Regus since 2013. We have been complaining for almost 2 months about a heating issue at our office since we moved in. Otherwise, Preferential is better for those who visit 8-13 lounges a year. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. Case reference number: C-6953809-Z0V3 They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. DO NOT TRUST THESE FRAUDSTERS! I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. It was an outstanding experience at the gym. I was blessed to have the opportunity to be part of the church. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. This company responds to reviews on average within 3 days. DragonPass also teams up with various third-parties to offer discount single-entry lounge access. If so I might cancel my Regus ASAP as to not forget. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. In conclusion, careful when u sign with regus. However when I went to check out online, their web site went blank. Hi Andrew, at least on my Regus account I am not required to have card details entered. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, I couldnt see your email address or Regus account reference in your message. Regus will convert your monthly sign up to a 6 month contract using small print in an email. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. I look forward to receiving more information from you. Thank you for setting up this process for me. I will be taking legal action if this is not returned within 28 days (31/03/2023). However, we also have a business to run and cannot cancel signed agreements. How many days access a month do I get with my membership? I have been transferred to a new location. French has been your invoice and communication language since day one but Ive just updated it to English for you. How To Write a Cancellation Letter for Membership? No customer service, no support, hang up phonecalls,, no email reaction www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. Regus appears unwilling to make these same accommodations. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. There is high turnover with their reception staff and they have terrible customer service. Our membership options give you the flexibility to choose how, when, and where you work. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. I have been renting an office space at Regus in Kings Hill for over 12m now. 1. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. Your email address will not be published. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Have a question or issue with your current products and services? https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Kind regards, Michelle Spire There are lots of better places out there which are cheaper and better, Hi, Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. If you're after a traditional lounge membership post-COVID, then DragonPass has three options: Classic: US$99/year, includes 1 visit, then US$31pp (A$42) thereafter. Press question mark to learn the rest of the keyboard shortcuts. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. 0 Best, Lorraine Brule Global Customer Service at Regus Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month). Regus Luton have a very devious way to prevent full deposit return. Comfortable, professional environments. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Thanks again for everything I will be happy to recommend your services! Let us find the workspace that`s right for you and your team. There is non existent customer service department. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. Today Sandra replied to my messages on both message boards and via email. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Regus Reviews - 265 Reviews of Regus.com | Sitejabber hb```a`` After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. So, I would like to request you to cancel my membership with you kindly. thank you. Transparency is very important to us, and all services can be opted in/out through your online account. Best wishes, You have been with us for several years and already experienced renewals. How to stop regus from harassing me? Regus membership gives you access to workspace in thousands of locations around the world. Any that you do not require can be opted out through your online account. Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. She basically copied and pasted the same response she has given to other customers about the terms and agreement. {Address} With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. She advised me to consult the Agreement, which I did. Lorraine Brule Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. These emails were sent to the email address you registered with us on the same day you signed the agreement. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. If not, let us think for a moment about the case law. If you refuse to pay their bogus invoices they will send you to collections. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. Click End Membership. I contacted Regus immediately to explain the situation and cancel my service. *T&Cs apply. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. Sometimes they don't see my payments and kick me out of the system. They are scammers, and incredibly dishonest. So when it"s important for them to sell you, there is a person to speak with. Get help. Required fields are marked *. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. AvenueErie Rhode Island 24975. I was using virtual office space. Best regards, Hard revenue focused. If processed correctly online, we would not be able to ignore your requests. Assistant Global Customer Service at Regus. That exception is made on the understanding that an additional service retainer is payable. This cost me: To my horror, the contract sent was being auto renewed without my consent. It should also state the reason behind why you want to cancel the membership. Our invoices are due on the payment date that is displayed on them. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. Let me assure you that we most certainly do not hate our customers. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . Can I meet clients or bring a guest into a Regus business lounge? And, as I am moving to another state, it won't be possible for me to continue with the same. Have anyone walk away from regus hidden automatic renewal. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. Well. I had expected to be required to pay for 3 months through 2/28/22. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Read this thread and my post on what to do to defend yourself We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. Then get in touch with our team to make your next move. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. Regus Online Account Coworking - Spaces It is IMPOSSIBLE to get them to stop charging. Your email address will not be published. The complaint has been investigated and resolved to the customers satisfaction. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. PDF Regus Offers Terms and Conditions This company has the worst customer service I have ever experience in my life. Office & Coworking Memberships | Regus

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