", "The people on the frontlines of a business are vital to the success of any organization. 1 / 41. If I promise any follow-up to my students, I do so in a timely manner. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. I would need to be trained in the new procedures. "Every day at work, I remind myself that everyone I come across has their struggles. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). "Whether I am doing an independent project or working in a team environment, I always give my best. When I hit my 20's, it was so important to me to learn about other cultures. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". Talk to your interviewer about a time when have had to adjust to changes on the job. I like working in an industry where genuine care is valued. A career in healthcare can be emotional at times; however, I choose to focus on the positives. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. We've all had those tough cases. Nice work! In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. But her prescription was on troubleshoot, and no one order it. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. I have trained myself to adapt my communication style, so a patient gets what they need. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. You also made sure to take action so that this did not happen again. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. What questions did they ask during your interview at Kaiser Permanente I am warm-hearted, responsive to my patients' needs, and always empathetic to others. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. Your version of customer service sounds warm, welcoming, and caring. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. Our date tracking prior to 2019 was not accurately kept. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Early in my career, I probably worried too much about the fear of failure with my patients. What makes you want to give back to your community? I like to get to know people and ask them questions about themselves. At Kaiser Permanente, integrity is held in the highest regard. Talk to the interviewer about how you can maintain that appropriate balance for yourself. Consider sharing how patients react to the way you communicate. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. The status says no longer consider for the position. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. In my current position, I am not the most persuasive person on our team, but I am highly creative. These experiences have really opened my eyes to working with people from backgrounds different than myself. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. "I dislike working in a negative, low morale environment that is plagued with office politics. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? When I enjoy what I do it doesn't feel like a chore. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. Discuss the ways that you would build strong and healthy relationships if hired. My documentation is strong, as well. Health benefits. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. It seems you would be a wonderful teammate to have around. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". By consistently rejuvenating in this way, I can give even more energy when I am at work. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". "I have experience in ordering medical supplies and maintaining inventory. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. Borja estimates that. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. He ended up requesting and receiving a transfer. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. ", "I'm a very detailed and organized person. I believe that, if asked, my colleagues and supervisor would say the same about me. Find additional company focused interview questions by practicing from one of our industry sets. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. I indulge in the things that make me happy on my time off. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. That question can start up a great conversation, and you may learn a thing or two as well. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.".

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