We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Get help. Agile and Scrum Certification Training in Fort Myers, FL Such companies should not exist. I am a small business and cannot afford any of this. Regus helps businesses find and create the right workplace for their people. This company bills you for services you do not use. We have office space and more to suit all budgets, in every city of the world. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. 25% off. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber If you were to take direct space or a sublease you would also see these fees in your rent annually. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. If you need further help, pleasespeak with our team member who is already in touch with you. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Develop, apply and embed the knowledge and skills acquired by this program to your organization. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. 2023 Trustpilot, Inc. All rights reserved. He hung up my phone rather than transferring my call to them. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. It goes against our guidelines to offer incentives for reviews. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! All rights reserved. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Our invoices are due on the payment date that is displayed on them. Hard revenue focused. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. 7. She apologized to me and promised me to rush to send me it by coming Wednesday. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. I contacted them about how processed my case after paying the fee for a virtual office. For a break between calls, browse the development's many shops and restaurants, or explore the . As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. ive been trying to get my money back ever since. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. If it has been longer than 30 days, please get in touch so we can investigate further. We found a responsible person where we inform her about the problem. How BBB Processes Complaints and Reviews. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I couldnt see your email address or Regus account reference in your message. You should receive your refund within 30 days after your end date. Setting up an automated payment is straight forward and can be done through the online portal. Our coworking spaces are designed with collaboration in mind. It is IMPOSSIBLE to get them to stop charging. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. And we have the solutions to help you work this way. Once they sell you something that will be the end of you being treated as a valued customer. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. GO LITERALLY ANYWHERE ELSE. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. DO NOT give them your payment info, DO NOT sign with them. Anyone can write a Trustpilot review. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. The retainer fee doesn't guarantee a successful outcome. I am so frustrated. When could I get my retainer back? Hi Hannah, Im sorry if you felt the need to escalate this. I really thought that this company would be a good option for expanding our business. October 23 evening We will then confirm your payment date and amount. but when u need support / CS to talk and solve ur problems its literally non existant. Originally, total costs 20k THB, but end up with 50k THB. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Stay away!! Regus is a complete and total scam company. The additional increase in your monthly fee is due to the annual indexation. Your satisfaction is very important. At the end of your contract, they will automatically renew you without a signature and without consent. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Change Management Certification Training in Fort Myers, FL Once we've received your information, your refund is processed within 30 days of the last day of your agreement. We ask all our customers to add an automated payment method to their account. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Regus | Serviced Office Space, Coworking & Virtual Offices Turned up at 450 Bath Road, Heathrow. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Here are 8 tips for writing great reviews. If it has been longer than 30 days, please get in touch so we can investigate further. 8. What a ridiculous it is! If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. This will surely increase the credibility of your complaint. Repeated attempts to contact Customer Service have been blown off or ignored completely. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Briana got my call. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. We may have received incorrect data. They are scammers, and incredibly dishonest. Stay away!! Manage all of your workspace and business needs. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Sandra promised me to escalate my procedure below, however, when could I get it safely? Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Receptionist only can communicate by email, even for the most important things for your business. It goes against our guidelines to offer incentives for reviews. Manage your Regus account in one place and make bookings on the move. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I would love the opportunity to help further but havent been able to identify your account. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. Requesting your retainer refund is very easy: simply log into your online account (i.e. Avoid at all costs. We did not put a "2000 dollars bill in front of you". Browse our full range of products and services. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. The company left an official comment on this complaint. Here are 8 tips for writing great reviews. October 23 Overpriced, more than 10k THB additional service charge for only moving sofas into the room. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Customer Reviews are not used in the calculation of BBB Rating. Were clear about this from day one. We use dedicated people and clever technology to safeguard our platform. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Paid for parking online and have now received parking ticket from private company. We find it very unfair that for this reason you post a very visible, insulting and untrue review. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. This is really bad customer service. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower 9. We use dedicated people and clever technology to safeguard our platform. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? We will deduct any outstanding fees and other costs due to Us before returning the balance to You. I called them again, which procedure took my time for 3 hours. www.myregus.com) and go to the End Agreement section. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). And if you read the message, try to actually comprehend what the issue is rather than blowing it off. You should receive your refund within 30 days after your agreement end date. Regus keeps its policy for payment from customers, only. Regards, Sandra Melody Head of Customer Services October 8 Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. I couldnt see your email address or Regus account reference in your message. I sent Briana of Regus an email about how the procedure was going this week. August 31 Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Please remember that the retainer is refundable at the end of your agreement. Regus helps businesses find and create the right workplace for their people. If it has been longer than 30 days, please get in touch so we can investigate further. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Best, Lorraine Brule Global Customer Service at Regus. There is non existent customer service department. Available for as little as a day, or as long as you need. Our advisors are ready to help you find the right place for you. Office staff are always friendly. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Submit a complaint and get your issue resolved. I would love the opportunity to help further but havent been able to identify your account. Regus are not transparent with their pricing. I realized that my 'request for a retainer' of my account portal had been disappeared. Have a question or issue with your current products and services? Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. We pay those as well. My Regus ID: ********. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. It is clean and smart and well organised. same goes with debt collector from malaysia that emailed me abt 3 months ago. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Find event and ticket information. I would recommend that anyone considering using this company to think again! We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. (Sandra, I used the portal at first, however, your system made an error.) They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond.

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